Support & Service

Project Design

We have professional design team and already designed manysuccessful pellet line projects around the world. We will designoptimal projects according to clients`needs, raw material,factory, budget critically.

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Test

Free Raw Material Test,We can do free raw material test for you.You just need to send your raw material to us, and we will find the best way to make pellets with it.

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Quality Control

We have professional QC department to strictly control the quality of every single detail in the production process,including raw material purchasing, production management,every single spare parts, machine parts assembly and delivery.

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Technology Upgrading & Creativity

Our R&D department communicates regularly with the sales department and after-sales department,to collect the questions that the customer concerns most, to upgrate and creative the equipment accordingly.

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Visiting Customers

Visit customers`factory, inspect raw materials and help customers to plan optimal plant.

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Rotex Master has built R&D Center. There are 30 R&D engineers, among them 12 senior engineers with more than 10 years`experience. And we have formed a-comprehensive business pattern for project-design, new-product research,machinery manufacturing, quality-inspection, installation and debugging, technical training and after-sales service.


Our Service


Installation

We offer onsite installation, debugging and operation training service around the world

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After-sale Service

24*7h Email, Phone Communication or Onsite Checking, solve your problems soonest

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Overseas Warehouse

Malaysia and more overseas warehouse in construction, solve problems concerned most

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Return Visiting

Quarterly return visit clients,know production situation and help solve problems occurs

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Production Service

Help you increase profit with our technicians, only charge service fee of each ton pellets

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Contact Us

Contact: Shandong Rotex Machinery Co.,ltd

Phone: 86-0531-67880768

Tel: 86-0531-67880768

E-mail: sales@rotexmaster.cn

Add: North Caofan Village, Caofan Town, Zhangqiu, Jinan,Shandong